Service introduction
ZLIN Group is mainly engaged in semi-automatic and automatic machinery and equipment products, professional and focused, win-win cooperation.
ZLIN Heavy Industry Group has a perfect pre-sale, sale, after-sales service, is committed to providing excellent service for customers. From international trade marketing and promotion to international trade negotiations, and to technical service and after-sales support, ZLIN has gradually established its own trade service system, serving many countries and regions at home and abroad.
Service Content
- Technical team, rich experience in processing and production industry
- Advanced equipment Well-equipped machinery and experienced technicians
- After-sales service 24H online service for you
- Free technical guidance, enjoy professional treatment
Service Process
Demand docking
Order processing and payment plan
Feedback tracking
Customer consultation
Product information and quotation
Product testing and international logistics
After-sales service
One Stop Service
Pre-sales Service
Before sales, the technical experts of ZLIN Heavy Industry will conduct field investigation and determine the model and specification of the equipment according to the actual needs of customers.
We can also design and customize according to the special requirements of customers, and provide customers with the process of production line design, design a satisfactory and reasonable production line for customers.
And can train the relevant technical personnel for customers, so that they master certain technical knowledge and machine maintenance skills.
In-sales Service
In the sales process, ZLIN heavy labor union always track the production process of products, while ensuring product quality, shorten the production cycle as far as possible, and pay attention to the acceptance of products.
In addition, on-site installation planning will be carried out according to the design drawing, and the installation of host and related supporting equipment will be guided. After installation, check and debug the equipment to ensure that its operating characteristics meet production requirements.
Pre-sales service
ZLIN Heavy Industry has a complete spare parts library, and provide high quality original spare parts fast supply service, so that your production line continues to run, avoid downtime loss.
All products of ZLIN Heavy Industry enjoy free warranty service from the date of spontaneous delivery. Intimate after-sales service will actively and quickly solve the problems you encounter in production.
Type Of Shipping
Container
The cheapest and fast one; put the machine into container need disassemble .
Flat rack
Often used to ship two wheel loader, max load-bearing is 35tons.
Bulk cargo ship
Which is better for bigger construction equipment, no need disassemble.
RO RO ship
The machine is driven directly into the ship and does not need to be disassembled.
We Offer You
- · Marketing team Get your needs and project demand information
- · Sales networks manager Responsible for the entire project
- · Technical engineer Provide Professional technical support
- · Service engineer Commissioning and maintenance at site
- · Customer record administrator Update information of purchase, commissioning and maintenance
- · Professional Trainer Give training lessons on site to make sure the operators will be qualified
- · Telephone & Web Service Response the calls, emails and MSN from clients and in a timely manner
- · Aftersales manager Follow up periodically for each project and response for any maintenance requests
